Política de Calidad
ULTIMATE SOLUTIONS GLOBAL, S.L., organización dedicada a la validación y serialización para las industrias de ciencias de la salud, asume su compromiso con la calidad mediante la implantación y el mantenimiento de un sistema de gestión de la calidad basado en la norma UNE EN ISO 9001: 2015.
Para ello, la Dirección de ULTIMATE SOLUTIONS Madrid, establece dentro de sus líneas estratégicas y su cultura empresarial:
- Compromiso con el cumplimiento de los requisitos legales aplicables a la organización y otros requisitos que la organización asume como propios.
- Establecer como principio básico la mejora continua del servicio prestado, de la organización y del sistema de gestión de la calidad.
- Velar por garantizar la satisfacción de nuestros clientes.
- Proporcionar los recursos y la formación necesaria para garantizar la competencia y el buen desempeño de nuestros empleados.
- Establecer objetivos y metas para garantizar la mejora continua.
El alcance del sistema de gestión de la calidad incluye los servicios de validaciones y serialización desarrollados desde la sede de la empresa en España; con una visión de ofrecer soluciones relacionadas con la línea de empaque utilizando las últimas tecnologías y los profesionales mejor cualificados.
Con la misión de ser reconocidos mundialmente como un socio líder en automatización industrial de empaques, serialización y cumplimiento regulatorio para la industrias médicas y farmacéuticas.
Entre nuestros valores, se encuentran los siguientes:
- Trabajo en equipo
Los principios anteriormente descritos son asumidos por la Dirección de ULTIMATE SOLUTIONS Madrid, así como por la totalidad de sus empleados mediante la publicación de la presente política.
Adolfo Rodríguez Calzada
Responsable Desarrollo de Negocio
Madrid, 9 de Septiembre de 2022
- On this Website
- In email, text, and other electronic messages between you and this Website
- Through mobile and desktop applications you may download from this Website, which provide dedicated non-browser-based interaction between you and this Website
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy
- Us offline or through any other means, including on any other website operated by the Company or any third party; or
- Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
1. Visitors Under the Age of 18Our Website is not intended for visitors under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from visitors under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a visitor under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a visitor under 18 please contact us at firstname.lastname@example.org. California residents may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information at http://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=CIV&division=3.&title=1.81.5.&part=4.&chapter=&article=.
2. Information We Collect About You and How We Collect ItWe collect several types of information from and about users of our Website, including information:
- By which you may be personally identified, such as First and Last names, Company name, e-mail address, or any other identifier by which you may be contacted online or offline (“personal data” or “personal information”);
- That is about you but individually does not identify you; and/or
- About your internet connection, the equipment you use to access our Website, and usage details.
- Directly from you when you provide it to us
- Automatically as you navigate through the site (information collected automatically may include usage details, IP addresses, and information collected through cookies)
- From third parties, for example, our business partners.
3. Information You Provide to Us.The information we collect on or through our Service may include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time you use the “Contact Us” feature, or at the time of registering to use our Website, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
- Records and copies of your correspondence (including email addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research, development and client satisfaction purposes.
- Details of transactions you carry out through our Website. You will be required to provide a valid and active email address, contact number, mailing address, financial information or payment information before placing an order through our Website. Please note that for security and performance reasons, such content may need to be accessed by internal personnel from time to time.
- Your search queries on the Website.
- Email address
- Name, if you choose to provide it
- Log-in credentials, if you create an account
- Information about purchases or other transactions with us
- Information about your customer service interactions with us
- Demographic information such as your gender or other information you choose to provide
- User-generated content you post in public forums
- Any other information you choose to directly provide to us in connection with your use of the Services
4. Information We Collect Through Automatic Data Collection Technologies.As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
6. How We Use Your InformationWe use information that we collect about you or that you provide to us, including any personal information:
- To record, inspect, investigate and analyze coding errors in Company’s website
- To present our Website and its contents to you
- To provide you with information, products, or services that you request from us
- To provide you with notices about your account
- To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- To allow you to participate in interactive features on our Website.
- Establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
- To buyers, contractors, service providers, and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Ultimate Solutions Corp. about our Website users is among the assets transferred.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ultimate Solutions, sellers or buyers, our customers or others.
9. Accessing and Correcting Your InformationYou can access, review, modify and change your personal data. You may also send us an email at email@example.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
10. Data SecurityThe safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
11. California Privacy RightsCalifornia law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of “personal information” (as defined by applicable California law) with third parties for their direct marketing purposes. Ultimate Solutions does not share your personal information with third parties for their own direct marketing purposes.
12. European Union Privacy Rights.European Union law gives residents of the European Union certain rights regarding their privacy rights. This Website operates in compliance with the General Data Protection Regulation (GDPR) proposed by the European Commission which strengthens protection for individuals within the European Union (EU). For more information regarding which rights are applicable, please visit: https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=ES.
- if required, in limited circumstances, including when compelled by law enforcement authorities.
- if it is part of anonymized aggregated data (“Aggregated Data”). This right to use Anonymized Data will survive the termination of this Agreement.
- to a limited number of Ultimate Solutions employees or contractors as required to operate, develop or improve the Services.
4. Customer ObligationsYou agree that you will not and will not assist or enable others to:
- Violate any local, state, federal or international law or regulation;
- Violate any third-party right, including intellectual property and privacy rights;
- Collect personal data about other users;
- Rent, lease, reproduce, modify, adapt, create derivative works of, distribute, sell, license, sublicense, transfer, or provide access to the Services to a third party in any way;
- Reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to any content in this Site, except as permitted by law;
- Access the site for the purpose of building a competitive product or service or copying its features;
- Modify, remove or obstruct any proprietary rights statement or notice contained in the Services;
- Interfere with any license key mechanism in the Service or otherwise circumvent mechanisms in the Service intended to limit your use;
- Attempt to gain unauthorized access to the Services or its related systems or networks;
- Provide false identity information to access or use the Services;
- Send spam or otherwise duplicative or unsolicited messages in violation of applicable laws;
- Send or store (a) infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or which violates third party privacy rights; or (b) material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
- Publicly disseminate information regarding the performance of the Service;
- Obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service.
5. International UsersThe Service is controlled, operated and administered by Ultimate Solutions from our offices within the Commonwealth of Puerto Rico. If you access the Service from a location outside Puerto Rico or the United States of America, you are responsible for compliance with all local laws. You agree that you will not use the Ultimate Solutions content accessed through www.uscglobal.com in any manner prohibited by any applicable laws, restrictions or regulations.
7. Acceptance and Cancellation of OrdersYou agree that any order you make in the Website is an offer to purchase, under this Agreement, all of the products and services listed in your order. All orders must be accepted by Us; otherwise we will not be obliged to sell you the requested products or services. The Company reserves the right not to accept any order at the sole discretion of the Company. After your order is received, we will send you a confirmation email to the address provided where your order number and detailed information of the items or services you have ordered will be included. The acceptance of the order and the agreement of sale between you and the Company will become effective from the moment you receive the confirmation email. You have the option to cancel your order at any time before we send you your order confirmation email by writing to: firstname.lastname@example.org.
8. Prices and Payment Conditions(a) All prices published on this Website are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be included in the order confirmation email. Price increases will only be applicable to orders placed after said price change has been made. The published prices include the sales and use tax (IVU, by its Spanish acronym). The published prices include shipping and handling charges. All applicable taxes and charges will be added to the subtotal balance of the purchase and broken down on the page before making your purchase and in your confirmation email. (b) Payment transactions for the products ordered from the Website will be conducted on a cash only basis due upon delivery. If you fail to pay for the goods upon delivery, the goods will not be dispatched and returned to the Company. The Company reserves the right to outsource all payment processing and business transactions conducted on the Website.
9. Shipping: Delivery and Risk of Loss(a) The Company will make arrangements for shipping the products to the address provided by you. See the product page for specific delivery options available. You will bear all shipping and handling charges specified during the ordering process, if applicable, unless stated otherwise. (b) The title of the good and the risk of loss will be transferred to you at the moment the merchandise is dispatched to the carrier. Shipping and delivery dates are estimates only and are not guaranteed. The Company will not be responsible for the delay of shipments.
10. Returns and RefundsThe Company will not refund any item or product purchased on the Website. Returns will not be accepted and there will be no money reimbursements for any purchase. WE DO NOT OFFER REFUNDS ON ANY PRODUCT ON THIS SITE.
11. Intellectual Property RightsThe Service and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by us, its licensors or other providers of such material and are protected by United States, Puerto Rico and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:
- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
- You may store files that are automatically cached by your Web browser for display enhancement purposes.
- You may print one copy of a reasonable number of pages of the Website for your own use and not for further reproduction, publication or distribution.
- Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.
12. Representations & Warranties and DisclaimersDue Authority. Each party represents and warrants that it has the legal power and authority to enter into this Agreement, and that, if you are an entity, this Agreement and each Order is entered into by an employee or agent of such party with all necessary authority to bind such party to the terms and conditions of this Agreement. WARRANTY DISCLAIMER. ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS,” AND ULTIMATE SOLUTIONS AND ITS SUPPLIERS AND AFFILIATES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND, INCLUDING ANY WARRANTY OF NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, FUNCTIONALITY, OR MERCHANTABILITY, WHETHER EXPRESS, IMPLIED, OR STATUTORY. YOU MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE SHORTEST PERIOD PERMITTED BY LAW. ULTIMATE SOLUTIONS SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES AND OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF THE COMPANY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER ULTIMATE SOLUTIONS NOR ANY OF ITS AGENTS, EMPLOYEES, CONTRACTORS OR THIRD PARTY SUPPLIERS MAKES ANY REPRESENTATION, WARRANTY OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY PRODUCTS, SERVICE OR ANY CONTENT THEREIN OR GENERATED THEREWITH, OR THAT: (A) THE USE OF ANY PRODUCT WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE; (B) THE PRODUCTS WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA; (C) THE PRODUCTS (OR ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PRODUCTS) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS); (D) ANY STORED DATA WILL BE ACCURATE OR RELIABLE OR THAT ANY STORED DATA WILL NOT BE LOST OR CORRUPTED; (E) ERRORS OR DEFECTS WILL BE CORRECTED; OR (F) THE PRODUCTS (OR ANY SERVER(S) THAT MAKE A HOSTED SERVICE AVAILABLE) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH www.uscglobal.com IS AT YOUR OWN RISK.
13. LinksThe Site and/or Services may include links to certain websites, materials, or content developed by Third Parties. The Company has not reviewed all the sites linked to its Site and/or Services and shall not be responsible for the contents of any such linked material. The inclusion of any link does not imply endorsement by the Company of such material and shall not be held liable in respect of any links contained therein. Use of any such linked material shall be at Your own risk. Ultimate Solutions reserves the right, in its sole and absolute discretion, to discontinue links to any other material at any time and for any reason.
14. PublicityUnless You specifically withdraw Your consent to this clause by sending an email at email@example.com, You hereby acknowledge and consent to the Company making use of any of Your marks, logos and trade names or pictures taken of You to identify You as Ultimate Solutions’ customer on www.uscglobal.com and/or Ultimate Solutions’ Services, in addition to any other promotional material on our website.
15. Limitation of LiabilityYOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE OR ANY PRODUCT OBTAINED THROUGH THE SERVICE; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE. IN ANY EVENT THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM CLAIMS, DEMANDS, OR ACTIONS ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE PRIOR TO THE OCCURRENCE OF THE EVENT(S) GIVING RISE TO THE CLAIM. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
16. IndemnificationDisputes Between Users. You agree that you are solely responsible for your interactions with any other user in connection with the Service and the Company will have no liability or responsibility with respect thereto. We reserve the right, but have no obligation, to become involved in any way with disputes between you and any other user of the Service. Claims Against Ultimate Solutions. Customer will defend, indemnify and hold harmless Ultimate Solutions (and its affiliates, officers, directors and employees) from and against any and all damages, costs, losses, liabilities or expenses (including court costs and attorneys’ fees) which the Company may suffer or incur in connection with any actual claim, lawsuit, demand, action or other proceeding by any third party arising from: (a) any breach of Customer’s obligations, representations or warranties herein; or (b) any use by the Customer in violation of this Agreement or applicable law or regulations, including any damages caused by your use of the Service. Procedure for handling Indemnification Claims. The obligations of either party to provide indemnification under this Agreement will be contingent upon the indemnified party (i) providing the indemnifying party with prompt written notice of any claim for which indemnification is sought (provided that the indemnified party’s failure to notify the indemnifying party will not diminish the indemnifying party’s obligations under this Section except to the extent that the indemnifying party is materially prejudiced as a result of such failure), (ii) cooperating fully with the indemnifying party (at the indemnifying party’s expense), and (iii) allowing the indemnifying party to control the defense and settlement of such claim, provided that no settlement may be entered into without the consent of the indemnified party if such settlement would require any action on the part of the indemnified party other than to cease using any allegedly infringing or illegal content or services. Subject to the foregoing, an indemnified party will at all times have the option to participate in any matter or litigation through counsel of its own selection at its own expense. CUSTOMER (ON ITS OWN BEHALF AND ON BEHALF OF ANY PERSON OR ENTITY AUTHORIZED TO USE THE SERVICES BY CUSTOMER) COVENANTS NOT TO SUE OR MAKE OR ASSERT AGAINST ULTIMATE SOLUTIONS ANY CLAIM OF INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT WITH RESPECT TO THE SERVICES PROVIDED BY US UNDER THIS AGREEMENT.
17. Privacy / Data Protection
- By accepting the terms contained within this Agreement, You acknowledge, represent and warrant that You shall comply with all applicable laws, including but not limited to Data protection and privacy laws and that You shall indemnify Ultimate Solutions against any Third Party claims related to violation of such applicable laws in the use of the Service.
- Entire Agreement. This Agreement constitutes the entire agreement, and supersedes all prior and contemporaneous negotiations, understandings, representations, warranties or agreements (oral or written), between You and the Company about the subject matter of this Agreement.
- Assignment. Neither Party may assign or delegate any rights or obligations under the Agreement without the prior written consent of the other party. Notwithstanding the foregoing, both parties may assign their rights and obligations under the Agreement in connection with a consolidation, merger, acquisition or sale of substantially all or part of their assets, shares or activities without the prior written consent of the other party.
- Severability. If any provision of this Agreement is determined to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
- Force Majeure. In the event that either party is prevented from performing, or is unable to perform, any of its obligations under this Agreement (except payment obligations) due to any cause beyond its reasonable control, the affected party shall give written notice thereof to the other party and its performance shall be extended for the period of delay or inability to perform due to such occurrence.
- Waiver. No waiver of any breach of this Agreement, will be effective unless in writing and signed by an authorized representative of the party against whom enforcement is sought. No waiver of any breach of this Agreement, and no course of dealing between the parties, will be construed as a waiver of any subsequent breach of this Agreement.
- Your Comments and Concerns. This site is operated by Ultimate Solutions Corp. You may contact us through our social media for direct communication. All other feedback, comments, requests for technical support and other communications relating to the Service should be directed to: firstname.lastname@example.org.